Ordering Information

How to Order

By phone: (01424) 213752

By email: info@thesilvery.co.uk 

By post: The Silvery, Unit 1, R/O 66 London Road, Bexhill-On-Sea, East Sussex. TN39 3LE.

Or, place orders using the on-line shop, right here www.thesilvery.co.uk 

How to pay

All sales on the website go through the secure shopping cart provided by Stripe. You are also welcome to call and pay by debit or credit card over the phone or by bank transfer, please ask for details.

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Delivery times

I aim to deliver all orders for items I have in stock within 10 working days. However, if you have ordered a commission or if it is a particularly busy time of year, delivery may take up to 28 days.

Postage Options

All items are shipped via Royal Mail, and the price is a flat rate so stays the same however many items you order! In the UK you have the options of:

Normal 1st class - £3.50. This is reliable but does not insure jewellery so if an item is lost or stolen we cannot claim compensation for it.

Royal Mail Special delivery - £6.50. This does require a signature on delivery so do give a work address or other safe delivery address if that makes life easier! Your item is insured so we can claim compensation should it go missing.

Rest of the world: Royal Mail International Tracked or Tracked and Signed depending on country: £8.00

Returns, exchanges and refunds

I want you to be delighted with your purchase. However if your item is not as you expected, or you would like to swap it for a different size or item, please return it with details of what you would prefer and I will be happy to exchange it for you or give you a full refund. All returns to be made within 30 days of receipt. Please do drop me an email or call to let me know if you are returning an item, many  thanks.

Please note all earrings are exempt from this offer and for hygiene reasons, cannot be returned, unless the item is faulty. 

The Silvery Guarantee

Because it is not possible to ensure that the care guidelines are always being strictly followed I cannot offer a ‘lifetime’ guarantee. However, all pieces are guaranteed for one year from date of purchase, in the unlikely event that your Silvery jewellery starts to lose its silver coating in the first year please do return in for a repair, replacement or refund. If you have purchased through a shop and not directly from The Silvery please enclose your receipt when returning. 

Repair service

If you have damaged an item and would like it repaired, please send it to me and I'll be happy to give you a quote to repair it for you.

Re-Pairing service 

Should you lose or damage one of your Silvery earrings, I am happy to find a new 'mate' for your remaining one. Please post it to me and I will try to match it, for the cost of half the price of a pair.

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Privacy and Security Policy

Please be assured that I do not pass on any of your details to a third party, and I do not keep any record of your credit card details.  The full extended privacy policy can be found here.