Ordering Information

How to Order

By phone: 01273 945084

By email: info@thesilvery.co.uk 

By post: The Silvery, 29 Cliffe High Street, Lewes. East Sussex. BN7 2AH.

Or, place orders using the on-line shop, right here www.thesilvery.co.uk 

How to pay

To use the secure online shopping cart with Paypal, please click the link above. You are also welcome to call and pay by debit or credit card over the phone. If you are paying by cheque, please make it payable to 'The Silvery'. 

Lucie studio shoot 091.jpg

Delivery times

I aim to deliver all orders for items I have in stock within 10 working days. However, if you have ordered a commission or if it is a particularly busy time of year, delivery may take up to 28 days.

Postage Options

All shipping and handling costs are set at the following flat rate per order, regardless of location or number of items ordered: £6 (Royal Mail Special delivery in UK).

Returns, exchanges and refunds

I want you to be delighted with your purchase. However if your item is not as you expected, or you would like to swap it for a different size or item, please return it with details of what you would prefer and I will be happy to exchange it for you or give you a full refund.

Please note all earrings are exempt from this offer and for hygiene reasons, cannot be returned, unless the item is faulty. 

The Silvery Guarantee

Because it is not possible to ensure that the care guidelines are always being strictly followed I cannot offer a ‘lifetime’ guarantee. However, all pieces are guaranteed for one year from date of purchase, in the unlikely event that your Silvery jewellery starts to lose its silver coating in the first year please do return in for a repair, replacement or refund. If you have purchased through a shop and not directly from The Silvery please enclose your receipt when returning. 

Repair service

If you have damaged an item and would like it repaired, please send it to me and I'll be happy to give you a quote to repair it for you.

Re-Pairing service 

Should you lose or damage one of your Silvery earrings, I am happy to find a new 'mate' for your remaining one. Please post it to me and I will try to match it, for the cost of half the price of a pair.

Lucy's forest snail stud earrings.jpg

Privacy and Security Policy

Please be assured that I do not pass on any of your details to a third party, and I do not keep any record of your credit card details.